As of this day, 2018-04-20, the following policy has been established for Adcare Nordic Group AB, organization number 556605-6353, including the group’s subsidiaries.
The purpose of this policy is to inform you how we process your personal data, what we use it for, who has access to it, under what conditions, and how you can exercise your rights. In other words, we care about your privacy. You should feel secure when entrusting us with your personal data. That’s why we have established this policy.
The policy is based on applicable data protection legislation and clarifies how we work to safeguard your rights and privacy. This privacy policy explains how we collect and use your personal data. It also describes your rights toward us and how you can exercise them. You can always contact us with questions regarding privacy and data protection by sending an email to admin@adcarenordic.com. It is important that you read and understand our privacy policy before using our services.
Within Adcare Nordic Group AB and its subsidiaries, we process personal data for users, customers, and others who use our services. We process your personal data primarily to fulfill our obligations to you. We care about your privacy and always comply with applicable laws designed to protect your personal data.
Our principle is to process no more personal data than necessary to fulfill our obligations, and we always strive to use the least sensitive data possible.
We also need your personal data to administer, provide, develop, and maintain our services—such as troubleshooting, processing your orders, optimizing your use of our services, and providing good customer service, including marketing, follow-up, and information. We may also need your personal data to comply with legal obligations and to conduct customer and market analysis.
This privacy policy, along with our Insurance Terms, Sales Terms, Website Terms, Cookie Policy, and any other terms governing our processing of personal data, outlines the foundation of how we process personal data you provide to us or that we collect about you.
Changes to this privacy policy will be announced by publishing the new terms on our websites, and we recommend that you review them regularly.
If you provide personal data about others, you are responsible for ensuring that we may also process that data under applicable privacy conditions. You have the right to object to the use of your personal data for direct marketing. When we collect your personal data for the first time, you will receive more information about this and how to object.
Adcare Nordic Group AB and its subsidiaries collect and process your personal data only when permitted by law. Collection and processing may occur when you use our services, for example, when you place an order, register as a customer, enter into an agreement, or become a member of any of our companies.
We use various methods to collect personal data, such as cookies, customer surveys, data from partners, or via our membership service. We may also import data from databases such as Facebook, Google, public registers, or customer registers from our subcontractors.
Where consent is required by law for processing certain types of data or in certain forms, we will obtain your explicit consent before processing.
You may withdraw your consent at any time. We will then cease processing your data unless it is required to fulfill obligations under contract or law. Note that withdrawal of consent may mean we can no longer fulfill our obligations to you.
We may obtain your personal data in the following ways:
Data you provide directly
Data recorded when you visit our website
Data from public registers
Data when you use our services
Data when you subscribe to newsletters or other mailings
Data from surveys and questionnaires
Data when you contact us, apply for a job, or otherwise reach out
We only process personal data when we have a legal basis. This includes data needed to fulfill contractual and legal obligations, or data relevant for specific service purposes. Examples of personal data we process include:
Name
Address
Email address
Phone number
Fax number
Job title
Username
Photographs
Data you voluntarily provide
Data for service use (e.g., login credentials)
Membership details
Customer number
Order preferences
Employment details
We collect and process personal data for various purposes, depending on the services you use within the group. Information from members or customers is used so we can fulfill our part of agreements. Personal data may be used to:
Fulfill obligations under contract and law
Administer, provide, develop, and maintain our services
Process your service orders
Contact you via email, phone, SMS, or apps for updates or support
Diagnose issues, optimize technology, or inform you of service problems
Analyze and improve service quality and experience
Personalize communication through profiling and tailored offers
Analyze statistics and user behavior
Enhance user experience and market products/services
We have procedures to ensure your data is handled securely. Only staff and individuals who need the data to perform their duties will have access.
You may request that we stop processing your data for marketing purposes at any time by contacting admin@adcarenordic.com.
We have routines and practices to ensure your data is processed securely. Only employees and individuals needing access will have it.
For sensitive personal data, special access controls are in place, offering higher protection. Our systems are designed to prevent intrusion, destruction, and unauthorized alteration. We also have IT and email security policies in place.
We do not disclose your data to third parties unless:
You have given consent
It is necessary to fulfill our contractual or legal obligations
If data is shared, confidentiality agreements are established and security is ensured.
Data may be shared with third parties, such as police or authorities, in criminal investigations or when legally required.
No transfers occur beyond what is specified in this policy.
We store personal data in accordance with this policy and applicable law. Data may be shared within the group for the purposes defined here.
We use subcontractors (e.g., for IT support), and data may be transferred to them. These subcontractors act only on our behalf, under data processing agreements, ensuring high data protection.
We maintain clear processing guidelines and define purposes in our data processing register.
If your personal data changes, inform us at admin@adcarenordic.com. We are not responsible for issues caused by outdated information if we are not informed.
We delete or anonymize data when the processing purpose no longer exists, in line with current laws.
Upon request, we will correct or delete incorrect or incomplete data. You also have the right to receive a copy of the data we process about you. Requests must be in writing, signed by you, and include your name, postal address, phone number, and email address used in communication with us.
You have the right to object to processing based on legitimate interest and may request limitation of processing if:
You question the accuracy of the data
Processing is unlawful and you opt for limitation instead of deletion
Data is no longer needed but required for legal claims
You object to processing based on legitimate interest
Limiting processing means the data is stored but not otherwise used without your consent.
You also have the right to receive personal data you’ve provided in a structured, commonly used, machine-readable format if processed based on your consent or an agreement.
You may withdraw consent to future processing at any time. Note that this does not affect lawful processing based on other legal grounds.
If you’re dissatisfied with our data processing, you can file a complaint with the Swedish Authority for Privacy Protection (Datainspektionen).
Adcare Nordic Group AB and its subsidiaries use cookies on their digital platforms. Information on how we use cookies, what they are for, and how you can manage them is available in our current Cookie Policy.
Adcare Nordic Group AB and its subsidiaries are the data controllers, meaning we are responsible for how your personal data is processed and for ensuring your rights are protected.
If you have questions about our privacy policy, please contact:
admin@adcarenordic.com
GDPR, General Data Protection Regulation, is an EU regulation aimed at protecting individuals’ personal data and limiting companies’ ability to store personal data.
It includes, among other things, that:
An individual must give consent for their personal data to be stored
An individual should be able to demand that their data be anonymized or deleted
There must be a clear purpose justifying why data is collected and stored
Companies must have procedures in place to ensure personal data does not end up in the wrong hands
At Adcare Nordic Group AB, including its subsidiaries, we actively work to support our customers in complying with this law by developing processes for how data is stored, where it is stored, and how it can be anonymized upon request.